FAQ

For any questions, comments, concerns about your order EMAIL US from our contact us page or check out our FAQ's found below.

Pricing

We accept all major credit cards (Visa, Mastercard, American Express, Discover, PayPal, and AfterPay. 

Payment Security - All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. DBL JEWELRY is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.

Afterpay allows you to enjoy your accessories now and pay later! Split your purchase price into 4 equal payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time! 

When you select Afterpay as your billing method during checkout, you will provide a credit or debit card of your choice. No bills are sent, the payment will be made automatically. You simply sit back, relax, and enjoy your purchase!

If you have questions directly for Afterpay, feel free to contact them at the link below:  

 

https://help.afterpay.com/

Returns

We have a 14 day return/exchange policy from your delivery date. If you would like to return or exchange your order, simply email us and we will assist you. A merchandise credit will be issued for returns/exchanges, however monetary refunds will not be issued. You may also exchange it for any item(s) on our website of equal value. Shipping charges are the responsibility of the customer. Merchandise must be returned with original tags attached, unworn, not damaged, and in original packaging. Custom items are final sale.

Shipping

We are located in New York City, NY United States of America. 

Yes we do! We ship worldwide. Please keep in mind, sometimes customs taxes may apply in your country depending on where you are located.

Fast & Free Shipping on Orders in the United States!

 

Domestic (United States): FREE. Delivers in 3-7 Business Days

USA Express Shipping: $25 Delivers in 1-3 days

 

International (Standard Delivery): FREE . Delivers in 10 - 21 Business Days  

 

International (Express Delivery): $20 - $50. Delivers in 3 - 5 Business Days 

Yes. You will be sent an e-mail including a tracking number and all tracking information.

How Long Will it Take To Get my Necklace?

Due to the increased amount of orders, please allow 3-10 business days for pendant jewelry to be shipped out. As for CUSTOM pieces, please allow 7-14 business days of creation before shipment as each is handmade to order by the designer. 

All Orders between July 8-14 2021 will have a 7-14 day creation period due to the high volume of orders, we thank you for your patience!

Holiday Shipping: Delays in shipment tend to occur during this busy season. If this happens simply contact USPS or Fed Ex directly for more information.

Thanks for visiting our page!

 

What material are the necklaces made of?

24K / 18k Gold Filled/ 18K Gold plated Stainless Steel:  Layer of gold adheres to the silver through an electroplating bath.
Can I wear my jewelry in Water?
**Jewelry labeled 18K Gold filled can be worn in water without tarnishing up to 6-24 months. In any event your jewelry tarnishes under 6 months, the product may be defective and we will send a new one after proper investigation. Although we are not liable for jewelry that tarnishes after 6 months, offer replacement jewelry for a fee. Please email us at contact@dbljewelry.co for more information.
Jewelry with the best care may last more than 6-24 months. If jewelry is marked with a stainless steel base, it lasts 2-4 years without tarnishing. For the best care of your jewelry, remove jewelry when sweating/ wearing perfumes/ lotions. If your items do turn, it can be caused by a metal-to-skin oil reaction. As each person's body oils make different metals react differently, it is not our responsibility to return or exchange your item. We apologize in advance. However, we do offer cleaning and repair services for a fee. Please contact our customer service team for further details at contact@dbljewelry.co for an assessment and we will send you a free estimate.
 

Customer Care:

Avoid sweating, and sleeping with your DBL jewelry to maintain its color and form for a longer time. Jewelry worn in the shower will not rust, however, if handled with care they may last for years.                        

Jewelry Order Cancellations 

Unfortunately, DBL has a no cancellation policy. After a piece has been ordered the creation process has already begun the moment your order has been processed. We apologize for the inconvenience. 

We cannot update discount code promos to your order after your order has been placed.

If you have any concerns about your necklace please email us at contact@dbljewelry.co and the designer will fulfill your concerns.

 

Jewelry Personalization & Pendant Changes:

Once your order is processed, it is immediately sent to the creation process. If there are any mistakes with the personalization & pendant orders, you must contact us through email ( contact@dbljewelry.co) within 24 hours of placing your order. This change request may not be guaranteed depending on the step the jewelry is within the creation process.

Ex: If your necklace has been created but has still not been personalized, we are able to change the personalization. However, if the personalization was already made on the order, we are unable to cancel or fix the piece. We are sorry for this inconvenience. 

 CLOTHING ONLINE RETURN & EXCHANGE POLICY

We only accept exchanges for items purchased Online based on the following requirements. We will not accept an exchange if requested more than 7 days after the purchase. DBLJEWELRY.CO orders may be returned by mail,   Shipping and handling fees are not refundable. All clothing items with must have a tag still attached for an exchange. The return label will be paid for by the customer. Please decide if you are completely satisfied with your item before you remove this tag.

 

What if my necklace does not fit?

Please Email us immediately after you order your necklace if you would like to request for your necklace to be a longer length! Our chains are usually 16 - 18 inch long, however you can request a 20-24 inch for a small fee of $5. 

If you would like to change your chain after receiving your order and it has been past 7 days, you can purchase a new chain on our chain bar.

 What if I put in my wrong address?

If you have provided an incorrect address and your order has not been shipped yet , we will do our best to update your order with the correct address. However, if your order has already shipped we are not responsible. A $5 fee for repostage will be charged for your items to be sent to you again. Please email contact@dbljewelry.co with any questions or concerns.

What if my package is lost?

DBL JEWELRY is not responsible for items that are lost by the mail carrier or by any shipping service. If you feel your package is lost or got stolen please contact USPS as soon as possible. If your package is marked delivered, lost, delayed, or unscanned, refunds of any kind will not be issued.

What if my package was returned to the sender? 

If your package is returned to us for any reason, you will be responsible for the package to be sent again. We will email you an invoice for the price of the return shipping label. Please check all addresses before submitting your order.

*** In the instance when your package is sent back to us because of an insufficient address provided by the customer, we will charge a resend fee. Please double check all addresses before placing an order. In the case you would not like your package sent back, we charge a restocking fee of $4 USD. The fee will be deducted from your order refund amount total.

What if my jewelry breaks?

If jewelry is damaged upon arrival due to a defective piece or damaged during shipment, please email us within 14 days of delivery with photo evidence in order for us to send you a brand new piece. However, after 14 days we are no longer liable for any breakage caused by the customer. 

We offer jewelry repair/exchange for any damaged necklace/bracelet/ring/waist chain from DBL JEWELRY for a fee. Please email us with a photo of the broken piece & our team will let you know the fee we will charge for repairing your jewelry piece.